Emotional labor strategies adopted by school psychologists
نویسندگان
چکیده
منابع مشابه
Emotional labor actors: a latent profile analysis of emotional labor strategies.
Research on emotional labor focuses on how employees utilize 2 main regulation strategies-surface acting (i.e., faking one's felt emotions) and deep acting (i.e., attempting to feel required emotions)-to adhere to emotional expectations of their jobs. To date, researchers largely have considered how each strategy functions to predict outcomes in isolation. However, this variable-centered perspe...
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Emotional labor is an important topic for managers, particularly in the service sector, due to the impact of employee emotional labor strategic choices on consumer attitudes. In general, prior research has established that customer satisfaction is positively affected by the emotional labor strategy of deep acting whereas it is negatively affected by surface acting. However, there are two gaps i...
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In this study, we examine how the age of service employees influences the emotional labor process. We integrate research on socioemotional selectivity theory and emotional labor to develop hypotheses concerning the relationships between age and specific emotional labor strategies (deep acting, surface acting, and expressing naturally-felt emotions). Consistent with our expectations, we found th...
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Currently, in China, improving the quality of teachers' emotional labor has become an urgent need for most pre-kindergarten through 12th grade (p-12) schools because the new curriculum reform highlights the role of emotion in teaching. A total of 703 primary and high school teachers in Mainland China were investigated regarding their perceptions of school climate, emotional labor strategy and e...
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ژورنال
عنوان ژورنال: Procedia - Social and Behavioral Sciences
سال: 2012
ISSN: 1877-0428
DOI: 10.1016/j.sbspro.2012.01.231